Skytrax has published a comprehensive list of the world’s 100 best airlines. The ranking uses a survey of air passengers spanning 160 countries with over 18 million respondents, the largest airline survey in the world.
Topping the list is Dubai-based, Emirates, jumping from #8 last year to the top of the list. Emirates knocked Qatar down one position from its previous #1 reign. Singapore Airlines maintained the third position, followed by ANA All Nippon Airway and Asiana Airlines.
Asian airlines dominated the top 10 without a single European or American brand managing to sneak in. Air Canada was the only North American brand in the top 20 (at #20), while Lufthansa was the first European carrier to rank in at number 11.
Skytrax conducted the survey using an online questionnaire about passenger experiences with airlines on the ground, onboard and during a 10-month period. 40 performance indicators were used to calculate the list including check-in, boarding, onboard seat comfort, cabin cleanliness, food, beverages, inflight entertainment and staff service. The survey covered more than 200 airlines.
Top 15 Best Airlines in the World
1. Emirates
2. Qatar Airways
3. Singapore Airlines
4. ANA All Nippon Airways
5. Asiana Airlines
6. Cathay Pacific Airways
7. Etihad Airways
8. Garuda Indonesia
9. Turkish Airlines
10. Qantas Airways
11. Lufthansa
12. EVA Air
13. Virgin Australia
14. Malaysia Airlines
15. Thai Airways
2. Qatar Airways
3. Singapore Airlines
4. ANA All Nippon Airways
5. Asiana Airlines
6. Cathay Pacific Airways
7. Etihad Airways
8. Garuda Indonesia
9. Turkish Airlines
10. Qantas Airways
11. Lufthansa
12. EVA Air
13. Virgin Australia
14. Malaysia Airlines
15. Thai Airways
World’s best premium economy class: Air New Zealand
World’s best low-cost airline: AirAsia
World’s best aircraft cabin cleanliness: ANA
World’s best economy class onboard catering: Asiana Airlines
World’s best cabin staff: Cathay Pacific Airways
World’s best regional airline: Dragonair
World’s best first class: Etihad Airways
World’s best economy class: Garuda Indonesia
Best low-cost airline in Australia / Pacific: Jetstar Airways
World’s best first class lounge: Lufthansa
World’s best airline signature dish: Malaysia Airlines
Best airline Australia / Pacific: Qantas Airways
World’s best business class: Qatar Airways
Best staff service in Australia / Pacific: Virgin Australia
World’s best low-cost airline: AirAsia
World’s best aircraft cabin cleanliness: ANA
World’s best economy class onboard catering: Asiana Airlines
World’s best cabin staff: Cathay Pacific Airways
World’s best regional airline: Dragonair
World’s best first class: Etihad Airways
World’s best economy class: Garuda Indonesia
Best low-cost airline in Australia / Pacific: Jetstar Airways
World’s best first class lounge: Lufthansa
World’s best airline signature dish: Malaysia Airlines
Best airline Australia / Pacific: Qantas Airways
World’s best business class: Qatar Airways
Best staff service in Australia / Pacific: Virgin Australia
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